Privacy Policy

Your privacy is our priority. Learn how we protect and manage your information.

Last updated: 01/01/2024•Effective from: 01/01/2024

At Fisioflow, we are committed to protecting your privacy and that of your patients. This policy describes how we collect, use, and protect personal information in compliance with Costa Ricas data protection laws and international standards.

1. Information We Collect

We collect information you provide directly, such as: • Registration information (name, email, phone) • Your clinic data (name, address, specialties) • Patient information (with their consent) • Service usage data • Billing and payment information

2. How We Protect Your Information

We implement industry-leading security measures: • Data encryption in transit and at rest (AES-256) • Two-factor authentication • Daily automatic backups • HIPAA compliance standards • Regular security audits • Secure servers in Costa Rica

3. Use of Information

We use your information to: • Provide and improve our services • Process transactions and payments • Send important service notifications • Comply with legal obligations • Prevent fraud and abuse • Personalize your experience

4. Information Sharing

We DO NOT sell or share your personal information. We only share data when: • You give explicit consent • It's necessary to provide the service (e.g., payment processors) • Required by law • Necessary to protect rights and safety

5. Data Storage

• We store data on secure servers in Costa Rica • We retain information while your account is active • You can request data deletion at any time • We maintain backups for 90 days • We comply with Costa Rica's data protection laws

6. Your Rights

You have the right to: • Access your personal information • Correct incorrect data • Request deletion of your information • Export your data • Object to data processing • Withdraw consent at any time

7. Contact

For privacy questions, contact us: • Email: privacy@fisioflow.com • Phone: +506 8888-0000 • Address: San José, Costa Rica Data Protection Officer: • Email: dpo@fisioflow.com

8. Updates

• This policy was updated on January 1, 2024 • We'll notify important changes by email • Continued use of the service implies acceptance • Previous versions available upon request

Additional Information

For more information about our privacy practices, or if you have questions or concerns, please dont hesitate to contact us.

This privacy policy applies only to our online services and is valid for visitors to our website with regards to the information that they shared and/or collected in Fisioflow.

By using our service, you agree to the collection and use of information in accordance with this policy.